– Furniture /part of furniture arrives damaged:
Let us know about it via e-mail (in 3 days after receiving the item). Please send photos of the damaged parts. We will send the new undamaged part and collect the previous item as soon as possible.
– I have changed my mind and I want to return the product:
Let us know about it via e-mail. You can return the item within 14 days of receiving it. As a buyer you are responisble for the return. The product you are returning must be in the same condition and in the original packaging. If some of these are missing, the costs will be deducted from the refund.
Keep in mind that you will have to bear the direct cost of returning the goods. The amount of these costs is estimated at a maximum of approximately: 50-100 GBP
– When I get the refund? Your refund will be processed as soon as possible and in any event within no more than 28 days of the day you have given us notice of cancellation. We will only make a refund using the same method of payment originally used by you to pay for your purchase.